1. General provisions
These terms set out the rules for drone filming and photography services provided by Infinity Drone Films ("provider") to clients ordering a service via https://www.infinitydronefilms.pl, the quote calculator, the contact form, or another individually agreed channel. The quote calculator is itself a service provided electronically within the meaning of Polish law (UŚUDE).
2. Scope of services
The full scope and prices of our services are available on each service's page, listed under Services. The scope of a specific booking — including the number of flights, locations, and delivery timeline — is agreed individually before work begins.
3. Delivery conditions
Flights are carried out in accordance with Polish Civil Aviation Authority (ULC) regulations and the weather and airspace conditions at the location. The provider reserves the right to reschedule delivery where conditions prevent a safe or high-quality flight (weather, airspace restrictions, authority decisions).
In addition, the following guarantees apply to individual services:
- Signature Story Film — We agree the shot list together before filming — no surprises on set.
- Aerial Photos — If the angles don't meet expectations, one free reshoot within 7 days.
- Aerial Video — If the angles don't meet expectations, one free reshoot within 7 days.
- 3D Virtual Tour — If a room isn't captured properly, a free re-shoot.
- Social Trend Highlight Reel — One free round of revisions included.
- Quick Recording — Free rescheduling for bad weather or light.
4. Payment
We generally don't require a deposit to book — this may change in the future, or be agreed individually for larger projects. Other payment terms are agreed individually with the client before work begins and confirmed by email.
5. Cancellation and rescheduling
Requests to cancel or reschedule should be made as early as possible via the contact form or the channel agreed when the booking was confirmed. Specific cancellation terms are set out individually in the booking confirmation.
6. Liability
The provider is not liable for delays or inability to deliver a service arising from weather conditions, ULC decisions, or other circumstances beyond the provider's control. The provider commits to carrying out flights in accordance with its licenses and valid liability (OC) insurance.
7. Rights to delivered materials
Once a booking is paid, the client receives the right to use the delivered materials (photos, films) for marketing and promotional purposes related to the subject of the booking. Reselling the materials to third parties, or using them beyond the scope of the booking, requires the provider's separate consent.
8. Complaints
Complaints about a completed service can be submitted via the contact form. We respond to submissions within 2 hours on business days.
9. Final provisions
Matters not covered by these terms are governed by Polish law, including the Law on Electronic Communications (Prawo komunikacji elektronicznej). Personal data processing is described in our Privacy Policy.